"Sri Lanka Routes" respects your privacy and recognizes the need to protect the personally identifiable information (any information by which you can be identified, such as name, address and telephone number) you share with us as shown in this privacy statement. This Privacy Policy details certain policies implemented throughout "Sri Lanka Routes" governing Sri Lanka Routes' use of personally identifiable information about users of our Site and users of our services on this Site. This Privacy Policy is a part of and incorporated into the Sri Lanka Routes Terms & Conditions. "Times when we may collect personal information from you such as name, physical address or telephone number. It is our intent to inform you before we do that and to tell you what we intend to do with the information. Generally, you will have the option not to provide the information, and in the future you will be able to "opt out" of certain uses of the information. If you choose not to provide the information we request, you can still visit our website, but you may be unable to access certain options, offers and services.
You can generally visit our Site without revealing any personally identifiable information about yourself. However, in certain sections of this Site and when you use our Services, we may invite you contact us with questions or comments or request information and complete a registration form or submit trip requests and/or trip plans. Due to the nature of some of these activities, we may collect personally identifiable information such as:
And may use your personally identifiable information for the following purposes:
In addition, when you send email or other communications to "Sri Lanka Routes" we may retain those communications in order to process your inquiries, respond to your requests and improve our Services.
If you opted to receive communications from "Sri Lanka Routes” such as promotional e-mails and newsletters when you registered to use the Site and the Services but subsequently wish to cease receiving communications, we encourage you to indicate your preference to unsubscribe or opt out from receiving such communications by updating your account in accordance with the Updating, Correcting and Deleting Personally Identifiable Information section below.
"Sri Lanka Routes" provides you with the ability to review, correct and update your personally identifiable information that you provide to us by accessing and modifying this information on your profile page or by submitting a request to us by e-mail to info@srilankaroutes.com.
"Sri Lanka Routes" processes personal information only for the purposes for which it was collected and in accordance with this Privacy Policy. To the extent necessary for such purposes, we review our data collection, storage and processing practices to ensure that we only collect, store and process the personal information needed to provide or improve our Services. We take reasonable steps to ensure that the personal information we process is accurate, complete, and current, but we depend on our users to update or correct their personal information whenever necessary and we keep your personal data as long as necessary to realize the purpose of this privacy statement. In general, we retain personal data from our website visitors for 26 months.
Our site will not sell, trade or disclose to third parties any information derived from the registration for, or use of, any online service (including names and addresses) without the consent of the user or customer (except as, search warrant, or other legal process or in the case of imminent physical harm to the user or others). "Sri Lanka Routes" will allow suppliers to access the information for purposes of confirming your registration and providing you with benefits you are entitled to.
Our services include activities related to providing software that enable our customers to build their own professional websites. Our customers determine what kind of data they collect on or through their websites. We only process such data on behalf of our customers. If you have any question about information that our customer collected through their website, you can contact the organization that set up the website. The Site may provide links to other Web sites or resources over which "Sri Lanka Routes" does not have control ("External Web Sites"). Such links do not constitute an endorsement by "Sri Lanka Routes" of those External Web Sites. You acknowledge that "Sri Lanka Routes" is providing these links to you only as a convenience, and further agree that "Sri Lanka Routes" is not responsible for the content of such External Web Sites. Your use of External Web Sites is subject to the terms of use and privacy policies located on the linked to External Web Sites and we advise you to read the privacy statements of these parties.
Our site will take appropriate steps to protect the information you share with us. We have implemented technology and security features and strict policy guidelines to safeguard the privacy of your personally identifiable information from unauthorized access and improper use or disclosure. Our site continue to enhance our security procedures as new technology becomes available. We may employ procedural and technological measures that are reasonably designed to help protect your personally identifiable information from loss, unauthorized access, disclosure, alteration or destruction. "Sri Lanka Routes" may use firewall protection, password protection, internal restrictions on who in "Sri Lanka Routes" has access to your personally identifiable information and other security measures to help prevent unauthorized access to your personally identifiable information. Logical access control, use of passwords and possibly a second factor Encryption of data Pseudonimization of data The use of virtual private servers (VPN) accessible with the SSH key Transfers only over SSL Purpose-bound access restrictions Verification of recognized authorizations If you have any questions regarding this Privacy Policy please contact us at the email address set forth above.
Our computer systems are currently based in the United States, so your personal data will be processed by us in the U.S. where data protection and privacy regulations may not offer the same level of protection as in other parts of the world, such as the European Union. If you create a user account with the Site as a visitor from outside the United States, by using the Site you agree to this Privacy Policy and you consent to the transfer of all such information to the United States, which may not offer an equivalent level of protection of that required in the European Union or certain other countries, and to the processing of that information as described in this Privacy Policy.
We would like to assure you that we follow appropriate standards when it comes to protecting your privacy on our web sites. We use various types of "cookies" on our web pages use so that we can better serve you with customized information when you return to our site. Cookies are identifiers which a web site can send to your browser to keep on your computer to facilitate your next visit to our site. You can set your browser to notify you when you are sent a cookie, giving you the option to decide whether or not to accept it. The information we collect and analyze is used to improve our service to you. You can opt out of cookies by setting your internet browser so that it does not store cookies anymore. In addition, you can also delete all information previously saved via the settings of your browser.
Request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please contact us at the address provided in the "Contact us" section. If you believe that the information we have about you is incorrect, you can contact us so we can update the information to ensure it is accurate. You can contact us at any time using e-mails provided and contact numbers with your requirements and we will respond in timely manner applicable with the rules. If you are unsatisfied with the reply received from us, you may refer your complaint to the relevant supervisory. If our privacy policy changes in the future, it will be posted here and a new effective date will be shown. You should access our privacy policy regularly to ensure you understand our current policies. Please reference the privacy policy in your subject line.
If you do not agree with all these terms and conditions, you must not transact on this Website. Once you have registered on this site, you have entered into a formal agreement with Sri Lanka Routes for the purpose of transactions on this website.
All times are shown by the local time.
We will supply the service to you with reasonable care and skill. We believe that constant evaluation secures a high level of service.
All prices are in American Dollars (USD), and must be paid in American Dollars (USD).
The prices quoted on this Reservation Service are in American Dollars. If you choose to pay for your ticket using a foreign credit or debit card, you will be responsible for the exchange rate and you are advised that changes to your journey or refunds may be affected by such exchange rate. If our Terms of service for Taxi bookings changes in the future, it will be posted here and a new effective date will be shown. You should access our terms of service for Taxi bookings regularly to ensure you understand our current policies. Please reference the terms of service for Taxi bookings in your subject line.
Our online Train Reservation and payment system is subject to following Terms and Conditions. Any customer who purchases a ticket from this system is assumed to have read and understood the terms and conditions mentioned. If you do not agree with these terms, you must not use our Reservation system. We provide this service on behalf of the passenger.
If we cannot reserve seats on the requested class (example 1st class or 2nd class), we will try to reserve seats on the next available class (2nd class or 3rd class).(this will be depend on your decision) If we cannot reserve any seats on the requested train number ,we will try to reserve seats on the next available train during the same departure on the requested date .(this will be depend on your decision) During high season in Sri Lanka, December till March & July until September, tickets are sold out within minutes .therefore all booking will arrange a 32 days before departure date of the train. If we are not able to reserve any seats in any train of the required date and departure you will get a information regarding that. & Read more about refunds on chapter Cancellations/Refund and Changes.
Important
We are not responsible for providing incorrect passport numbers, names and email addresses. If you do not receive train tickets by supplying incorrect information, we give no refund on that. Please check your booking on correct details.
We take all reasonable measures to ensure that the times and fares quoted on our Reservation System are correct. However, despite our efforts, we cannot guarantee that all of the information on our Reservation System (including times and fares) is correct, as our source data is provided from a third party rail information provider. Where we become aware of an error, we will take reasonable measures to rectify it. If you have purchased tickets which are subject to an error made by us, we will refund these in full. When we have confirmed your booking by email to your registered email address, we will fulfil your tickets to you using the fulfilment method.
Important
Payment authorization is done by an external process and Sri Lanka Routes is not responsible for using credit/debit cards that are not valid, or for their misuse. In case your online payment was not confirmed, you should address to the issuing bank of your credit/debit card.
Within 32 days & more than 32 days in Advance of Booking
Once reservation is confirmed, the tickets are non-refundable, cancelled or changed. Sri Lanka Routes can't refund or cancel your tickets once the reservation is completed .(We are only a third party reservation company and do not play any role of managing or operating the railway) therefore you must request your refund direct with Sri Lankan Railway. Please note that in refund policy in Sri Lankan Railway, you can get only 75% from local ticket price & refund amount will be paid in local currency (LKR) from Sri Lankan Railway.No refund will be given by providing the incorrect data. please make sure the information before arrange a booking.Once the booking is completed & already purchased tickets are non refundable.Amendment of before process your booking
If you wish to any changes, before complete your booking ,you can contact with us directly. Then we can change your booking before purchase tickets. Please note that, after you settled the payment, we will not refund any Payments for train tickets for any natural disasters, current spreading disease, any Strikes & any decisions taken from the Sri Lankan Government for train journeys. We are only a third party Company & we are purchasing train tickets for customer requirements. When your payment is settled for your booking, we are unable to change anything in your train tickets document with your journey & we will not refund your any payments. Please note that, Sri Lanka Routes (we) will not allow delay cancellation ,any alteration, any destroy, any tear-in tickets including natural disaster to any service you may have booked with us.
You must obtain appropriate Travel Insurance prior to travel, Sri Lanka Routes do not provide any insurance for your loss during, or any liability prior, or after train journey.
Sri Lankan Railway have ratified rights to decline to passengers under the influence of alcohol or other drugs and also if caught up in a life threatening situation. Sri Lankan Railway have given the complete authority to get legal support when in need.
Sri Lankan Railway has full authority to charge penalty from you/all the members, if you are unable to provide your ticket and ID (your passport) to ticket checkers in during the travel or inside the train station any time.Tickets are non-transferable and you must ensure that no one else is able to obtain and/or print a copy of your ticket.Passengers will be charged additionally if any damage caused during travel time.We do not take any responsibility of your lost luggage. It is your responsibility to check them before and after the journey.Make sure to board 15 to 30 minutes early to a train's departure.Smoking and alcoholic drinks are not allowed in trains.Sri Lankan Railway can refuse to transport clients under the influence of alcohol or drugs or considered to be a risk to other passengers.Penalty chargers and damage chargers are according to Sri Lankan Railway terms and conditions.Travel insurance is recommended and is not covered under this operation.
Train schedules and fares are subject to change without prior notice. Fares and departure times will be confirmed upon purchase confirmation.
All times shown are local time.
All prices are in American Dollars (USD), and must be paid in American Dollars (USD). The prices quoted on this Reservation Service are in American Dollars. If you choose to pay for your ticket using a foreign credit or debit card, you will be responsible for the exchange rate and you are advised that changes to your ticket or refunds may be affected by such exchange rate.
If our Terms of service for Train journey reservations changes in the future, it will be posted here and a new effective date will be shown. You should access our terms of service for Train journey reservations regularly to ensure you understand our current policies. Please reference the terms of service for Train journey reservations in your subject line.
All and any business or contracts undertaken, or advice, information or services rendered by Sri Lanka Routes, in connection with the services, is undertaken and provided in accordance with these standard terms and conditions of contract.
For more safari packages to customize and Discount Rates deal directly with Sri Lanka Routes through email. 100% guarantee you feel when you are dealing with our staff, very Friendly & experienced.
In order to secure a provisional reservation for the services required by a client, the client shall complete in writing and dispatch to Sri Lanka Routes a provisional safari booking reservation form. Simultaneously, the client shall pay Sri Lanka Routes a full payment of 100% .In the event of the deposit not being paid as aforesaid, the provisional booking shall lapse. Client must provide the correct names of the client(s) and for safaris, required are the clients full name, nationality, contact number and email address details.
After you make a reservation, our team will send you a payment link, should use A valid credit/debit card (Visa, American Express, and MasterCard) to make the payment.
Payment must do by American Dollars (USD)
All cancellation you must send to Sri Lanka Routes through email.
If you cancel your booking, in full or partially, for any reason whatsoever Sri Lanka Routes will levy cancellation charges defined below.
| DAYS PRIOR TO ARRIVAL | CANCELLATION FEES |
|---|---|
| 24 hours prior | 100% |
| 24 - 48 hours prior | 50% |
| 48 hours prior | 15% |
Please note that, if you cancel your tour reservation due to any natural disasters, current spreading disease and any decisions takes from Government and if you cancel, up to one month before your tour reservation (if hotels reservations already booked with us), please note that, without according to the hotel policies, last moment we will not refund any payments.
Only for transport (without hotel bookings) if you cancel, up to 48 hours before your tour reservation the cancellation charges are (of the price of the initial booking) a certain amount for administration and 8% for other services. If you cancel, up to one month before your tour reservation the cancellation charge is 50% of the price of the initial booking. Also please note that we are doing service for customer's requirements.
If our Terms of service for Tour Reservations changes in the future, it will be posted here and a new effective date will be shown. You should access our terms of service for Tour Reservations regularly to ensure you understand our current policies. Please reference the terms of service for Tour Reservations in your subject line.